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AlohaSlots Casino Privacy Policy

At Aloha Slots, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at alohaslots.com. We encourage you to read this document carefully. By completing the Aloha Slots casino sign up process and using our platform, you acknowledge that you have read and understood this policy. We operate under the laws of the Republic of Ireland and are licensed by the UK Gambling Commission (account number 58267), which means your data is handled in accordance with applicable data protection legislation, including the UK GDPR.

Who We Are

Here at AlohaSlots, we are operated by Broadway Gaming Ireland DF Limited, a company incorporated in the Republic of Ireland, with a registered address at The Reflector, 8 Hanover Quay, Dublin 2, D02 R573, and part of the Broadway Gaming Group. Payment processing for your transactions is handled by our agent, Broadway Gaming UK Limited, which will appear as the merchant of record on your bank or payment statements. Our platform is powered by Dragonfish. When you make an Aloha Slots deposit or initiate a withdrawal, Broadway Gaming UK Limited will be displayed on your statement. We are your primary data controller, and we take this responsibility seriously.

What Information We Collect

We may collect the following categories of personal data about you when you use the AlohaSlots Casino platform:

  • Registration data: Your name, date of birth, email address, postal address, and phone number, collected during the Aloha Slots casino sign up process.
  • Identity and verification data: Government-issued ID documents required as part of our KYC (Know Your Customer) process before processing withdrawals.
  • Financial data: Payment method details, transaction history, and details related to your Aloha Slots deposit and withdrawal activity.
  • Gaming activity data: Records of your Aloha Slots login sessions, online slot play, bonus usage, loyalty points, and any free spins activity.
  • Technical data: IP address, browser type, device identifiers, and cookies placed on your device during your visit.
  • Communications data: Records of your interactions with our customer support team via live chat or email at support@bgdfbrands.com.
  • Responsible gaming data: Any self-exclusion requests, deposit limits, or other safer gambling measures you have applied to your account.

How We Use Your Information

At Aloha Slots, we use your personal data for a number of legitimate purposes. We do not sell your data to third parties for marketing purposes. The ways in which we use your information include:

  • To create and manage your account, including verifying your identity and age.
  • To process your Aloha Slots deposit and facilitate secure withdrawals through debit cards, PayPal, Apple Pay, and wire transfer.
  • To administer bonuses such as the Aloha Slots free spin bonus, the welcome Games Bonus (deposit £10, get 50% up to £100 using code WELCOME100), and other promotional offers.
  • To manage your Aloha Slots Points (Loyalty Points / Reward Coins) earned through eligible wagering on Instant Games.
  • To comply with our legal obligations under our UK Gambling Commission licence, including anti-money laundering (AML) checks and responsible gambling obligations.
  • To communicate with you about your account, security alerts, and updates to our terms or this policy.
  • To detect and prevent fraud, Prohibited Practices (including the use of a VPN to disguise your location), or any other misuse of our services.
  • To improve our platform, including the performance of our 500+ games portfolio featuring providers such as Eyecon, Pragmatic Play, and Microgaming / Games Global.
  • To send you relevant marketing communications where you have provided your consent, which you may withdraw at any time.

Legal Basis for Processing

We at AlohaSlots process your personal data on the following legal grounds:

  • Contractual necessity: To fulfil our obligations under the terms of your account with us.
  • Legal obligation: To comply with gambling regulations, AML law, and GDPR requirements.
  • Legitimate interests: To protect our business, prevent fraud, and improve our services.
  • Consent: For direct marketing communications and the use of non-essential cookies.

Cookies and Tracking Technologies

Our Aloha Slots platform uses cookies and similar tracking technologies to enhance your experience. These include essential cookies required for the site to function, as well as analytical and marketing cookies that help us understand how players interact with our services. When you visit alohaslots.com for the first time, we will request your consent for non-essential cookies. You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features, including the Aloha Slots login process or certain game-loading features.

Sharing Your Data

At AlohaSlots Casino, we may share your personal data with trusted third parties only where necessary and lawful. These include:

  • Payment processors and banking partners involved in handling your Aloha Slots deposit and cashout transactions.
  • Our platform provider, Dragonfish, and relevant game providers such as Eyecon and Pragmatic Play.
  • Regulatory and law enforcement authorities, including the UK Gambling Commission, where required by law.
  • Our ADR provider, eCOGRA, in the event of an unresolved complaint escalated beyond our Head of Customer Support.
  • Responsible gambling organisations, including GamCare (0808 8020 133), where we are required to share information under our safer gambling obligations.

We require all third parties to respect your data and handle it in accordance with applicable law. We do not allow them to use your data for their own purposes beyond the scope of our agreements.

Data Retention

We retain your personal data for as long as your account remains active or as required by law. Following account closure, we are legally obliged to retain certain records — including gaming history, financial transactions, and identity verification documents — for a minimum of five years in compliance with anti-money laundering and gambling regulations. After this period, we will securely delete or anonymise your data.

Your Rights

Under applicable data protection law, you have the following rights regarding your personal data held by Aloha Slots:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
  • Right to restriction: You may request that we limit the way we process your data in certain circumstances.
  • Right to data portability: You may request that we transfer your data to another service provider where technically feasible.
  • Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@bgdfbrands.com. We will respond within 30 days of receiving your request.

Security of Your Data

Here at AlohaSlots, we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. We use industry-standard encryption during data transmission and restrict access to personal information to authorised personnel only. While we do everything reasonably possible to safeguard your data, no system is entirely immune to risk, and we encourage you to keep your Aloha Slots login credentials confidential and to use a strong, unique password for your account.

Children and Minors

Our AlohaSlots Casino services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has registered an account with us, we will close the account and delete any associated data immediately. We carry out age verification as part of our KYC process in accordance with our licence obligations.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of Aloha Slots after any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions or concerns about how we handle your personal data at AlohaSlots, or if you wish to make a complaint, please contact our support team at support@bgdfbrands.com. For escalated complaints, please write to our Head of Customer Support at Manager@bingosupport.org. You also have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your data in accordance with applicable law.

Content updated: July 12, 2026